عنوان مقاله [English]
Nowadays competition in the business has made attention to productivity, customer satisfaction and compliance with his requirements more important. In this regard, the effort of organization in order to meet this requirement is based on improving the existing processes in organizations and several improvement philosophies have been introduced. In this paper, mapping knowledge management as a tool to improve the process according to productivity concepts is discussed. It examines the relationship between components (culture, process of practice, policy and technology) and productivity. For data collection, the demographic information, knowledge management and human resources productivity questionnaires were used. To examine the relationship between the variables and their interaction, structural equation modeling was used through Excel and LISREL softwares. The results indicate the relationship between the two structures, or how to change the conceptual model of research. The significant relationship between the dimensions of knowledge of management is confirmed. Based on the results, the component of culture with 0.38 effect rates has the highest effect on human resource productivity, and the other dimensions, i.e. technology, policy, and process of practice are ranked next in priority, respectively.