بررسی تأثیر سکوت سازمانی بر بهره وری نیروی انسانی (مورد مطالعه: اداره کل حمل و نقل و پایانه های استان مرکزی)

نوع مقاله: علمی پژوهشی

نویسندگان

1 استادیار گروه مدیریت دانشگاه علوم انتظامی امین

2 استادیار گروه مدیریت بازرگانی، دانشگاه آزاد،واحداسلامشهر،اسلامشهر،ایران

3 دانشجوی کارشناسی ارشد گروه مدیریت دولتی، دانشگاه آزاد اسلامی، واحد الکترونیک، تهران، ایران

چکیده

این پژوهش با هدف بررسی تأثیر سکوت سازمانی بر بهره وری نیروی انسانی در اداره کل حمل و نقل و پایانه های استان مرکزی انجام گرفته است. نوع تحقیق کاربردی و از نظر روش توصیفی- پیمایشی است. جامعه آماری شامل کلیه کارکنان در اداره کل حمل و نقل و پایانه های استان مرکزی به تعداد250 نفر می باشد که از طریق فرمول کوکران 124 نفر برآورد شده، همچنین روش نمونه گیری تصادفی ساده بوده است. ابزارگردآوری داده ها مطالعات کتابخانه ای و پرسش نامه های استاندارد بوده است که شامل سکوت سازمانی ون داین (2003)،بهره وری نیروی انسانی هرسی وگلداسمیت(1980) می باشد. روایی پرسش نامه محتوایی و میزان پایایی پرسش نامه از طریق آلفای کرونباخ 835/0 است. در این پژوهش از آزمون کلموگروف-اسمیرنوف و رگرسیون برای تجزیه و تحلیل داده ها استفاده شده است. در نتایج به دست آمده به نظر می رسد که سکوت سازمانی بر بهره وری نیروی انسانی تأثیر دارد. همچنین ابعاد سکوت سازمانی(سکوت نوع دوستانه بر بهره وری نیروی انسانی تأثیر مثبت دارد؛ سکوت تدافعی و سکوت مطیع بر بهره وری نیروی انسانی تأثیر منفی دارد. 

کلیدواژه‌ها


عنوان مقاله [English]

Investigating the effect of organizational silence on manpower productivity (Case Study: The main office of Transportation and Terminal Department in central Province)

نویسندگان [English]

  • Hajieh Rajabi Farjad 1
  • Niloufar mirsepasi 2
  • Masumeh samiei 3
1 Assistant Professor, Police University, Tehran, Iran
2 Assistant Professor,Faculty member of Islamic Azad University Islamshahr Branch
3 Graduate Student, Department of Management, Islamic Azad University, Electronic Unit, Tehran, Iran
چکیده [English]

Nowadays, in many organizations, the employees are heard to express their ideas and beliefs concerning the problems in their organizations. This study is dealing with the phenomenon of the organizational silence and its effects on productivity. The research method was descriptive-survey and an applied one. The statistical population included all the employees working in the main office of Transportation and terminals department in central province, which added to 250 people. The sampling method was random sampling. Using Cochran’s formula 124 people were chosen as the sample size. To gather the data two standard questionnaires, namely Van Dyne (2003) on organizational silence and Hersey & Goldsmith (1980) to measure manpower effects on productivity. The results indicated that organizational silence had effect on productivity and the defensive Silence and the acquiescent Silence have negative effect on manpower productivity. The findings and results of the research study reveal that organizational silence has impact on labor productivity. Also the results show that ProSocial Silence has positive impact on labor productivity, and the Defensive Silence and the Acquiescent Silence has negative impact on labor productivity.
 

کلیدواژه‌ها [English]

  • Organizational silence
  • Acquiescent Silence
  • Defensive Silence
  • prosocial Silence
  • manpower productivity
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