بررسی کارایی مدیریت بانک‌ها با استفاده از تکنیک DEA (مطالعۀ موردی شعب مختلف بانک‌های تهران)

نوع مقاله: علمی پژوهشی

نویسندگان

1 دانشیارگروه مدیریت، دانشکده ادبیات و علوم انسانی، دانشگاه گیلان،ایران

2 استادیار، دانشکده ادبیات و علوم انسانی، دانشگاه گیلان،ایران

3 کارشناسی ارشد گروه مدیریت، دانشکده ادبیات و علوم انسانی، دانشگاه گیلان،ایران

چکیده

بانک‌ها نهادهای مالی هستند که دارایی‌ها را از منابع گوناگون جمع‌آوری کرده و آنها را در اختیار بخش‌هایی قرار می‌دهند که به نقدینگی نیاز دارند. از این‌رو بانک‌ها شریآنهای حیاتی هر کشور محسوب می‌شوند. در این پژوهش برای ارزیابی کارایی از مدل تحلیل پوششی داده‌ها، علی رغم وجود محدودیت‌ها استفاده می‌شود. مدل‌های مرسوم تحلیل پوششی داده‌ها برای ارزیابی کارایی سازمآنها مبتنی بر رویداد جعبه سیاه می‌باشند، به‌گونه‌ای که ورودی‌ها در واحدهای تحت ارزیابی بدون توجه به مراحل میانجی تبدیل به خروجی می‌شوند، اما ازآنجایی‌که فرآیند ارائه خدمات در بانک‌ها از مراحل وابسته به هم تشکیل‌شده است. این پیوستگی باعث می‌شود در این پژوهش با استفاده از رویکرد تحلیل پوششی داده‌های شبکه‌ای، مدل اندازه‌گیری کارایی در بانک طراحی شود.بنابراین در این مقاله به‌منظور شناسایی ضعف‌های مدیریتی از طریق محاسبه کارایی به روش (مدل جمعی شبکه‌ای) و ارائه راه‌حل‌های ممکن، 19 شعبه از بانک‌های خصوصی استان تهران با استفاده از داده‌های سال 92 موردبررسی قرارگرفته‌اند. درواقع هدف اصلی این پژوهش محاسبه و ارزیابی کارایی کل و کارایی هر بخش از بانک‌ها می‌باشد. نتایج نشان می‌دهد که مدل‌های جمعی شبکه‌ای تعداد واحدهای کارایی کمتری را در مقایسه با مدل جمعی ساده دارند. هم‌چنین کارایی به‌دست‌آمده در مدل جمعی شبکه‌ای در مقایسه با مدل جمعی ساده مقدار دقیق‌تری را در اختیار مدیران قرار می‌دهد که بتوانند با شناسایی ناکارایی هر بخش ضعف‌های آن را برطرف نمایند.



 

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Investigation of Bank Management Performance Using DEA Technique (Case Study of Different Branches of Tehran Banks)

نویسندگان [English]

  • Mohammad Rahim Ramazanian 1
  • Keikhosro Yakideh 2
  • Lobat Akhavan Deilami 3
1 Associate Professor, Department of anagement, University of Gilan, Rasht, Iran.
2 Assistant Professor, Department of Industrial Management,University of Gilan, Rasht, Iran
3 Bachler of art industrial management, Department of Management, University of Gilan, Iran
چکیده [English]

Banks are considered as vital circulatory system of finance and financial institutions that collect assets from various sources and allocate them to sectors that need market liquidity. Despite existing limitations, the present enquiry aimed to examine the efficiency of bank management through the use of Data Envelopment Analysis Model. Typical Models of Data Envelopment Analysis employed in evaluation of organizational performance are based on the black box events, that is, the input into units under scrutiny converted into output regardless of the intermediate stages. However, providing bank services is a complex process comprising different interconnected stages and the interwoven stages involved necessitated the use of Network Data Envelopment Analysis, in the present study, to design a Bank Performance Measurement Model. Thus, the aim of this scrutiny was to identify managerial weaknesses by calculating the management efficiency using the Network Model and to offer viable solutions. To serve the purpose, the banking data accumulated in 19 private bank branches in Tehran during the year 2014 were surveyed to estimate both the overall efficiency and the efficiency of each bank segment. The findings indicated significantly lower levels of efficiency in Network Collective Models compared to Simple Collective Models. Also, the NSBM model rendered a more precise measure of efficiency in comparison to the SBM model which can enable managers to identify and rectify inefficiencies in each sector.

کلیدواژه‌ها [English]

  • Bank Management Efficiency
  • DEA
  • NSBM
  • SBM

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