الگوی مسائل اصلی بهبود بهره‌وری کارکنان شهرداری تهران (مورد مطالعه: معاونت خدمات شهری و محیط زیست)

نوع مقاله: علمی پژوهشی

نویسندگان

1 فارغ التحصیل دکترای مدیریت از دانشکده مدیریت و اقتصاد دانشگاه دولتی ایروان، ارمنستان

2 استاد گروه مدیریت و اقتصاد دانشگاه دولتی ایروان ، ارمنستان

3 دانشیار گروه مدیریت مرکزمطالعات مدیریت دانشگاه تربیت مدرس تهران، ایران

4 دانشیار گروه مدیریت و اقتصاد دانشگاه تربیت مدرس تهران، ایران

چکیده

در محیط­های بسیار رقابتی و پویای امروزین ارتقای بهره‌وری جزو اصلی‌ترین پیش‌نیازهای بقای سازمان ها به شمار می‌رود. از این رو به‌کارگیری کارای منابع برای تحقق اهداف و نتایج مورد انتظار سازمان وظیفه اصلی مدیران به شمار می‌رود و یکی از مهم‌ترین الزامات ارتقای بهره‌وری پایدار، شناسایی و بهسازی چالش‌ها و مسائل موثر و مرتبط با بهره‌وری در سازمان است. از این­رو، در این پژوهش الگویی از مسائل اصلی بهبود بهره‌وری کارکنان شهرداری تهران ارائه شده است. تحقیق حاضر اکتشافی و کاربردی است و در آن از استراتژی تحقیق آمیخته استفاده شده است. در مرحله نخست، برای ارائه مدل از روش کیفی تحلیل تم با بهره‌گیری از نظرات 10 نفر از خبرگان موضوعی طی مصاحبه­های عمیق استفاده شد و عوامل موثر در این زمینه از طریق کدگذاری شناسایی و طبقه‌بندی شدند. در مرحله دوم پژوهش، مدل ارائه شده در مرحله کیفی با استفاده از نظرات 384 نفر از مدیران و کارشناسان معاونت خدمات شهری و محیط زیست شهرداری تهران به‌صورت کمّی آزمون شد. بدین منظور تحلیل عاملی تأییدی در سه مرتبه با استفاده از نرم‌افزار پی.ال.اس انجام شده است. نتایج حاصل از تحلیل داده‌ها نشان داد که عوامل موثر بر بهره‌وری در قالب 5 دسته اصلی عوامل فردی، عوامل مدیریتی، عوامل سازمانی، عوامل فرهنگی و عوامل فناورانه طبقه‌بندی می‌شوند. بهسازی وضعیت موجود این عوامل می‌تواند موجب ارتقای بهره‌وری منابع انسانی در این سازمان شود.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

A Model of Main Challenges of Tehran Municipal Employees Productivity Enhancement: A Case Study of the Department of Urban and Environmental Services

نویسندگان [English]

  • Mehdi Rahmani 1
  • Vladimir Harutyunyan 2
  • Mehdi Mortazavi 3
  • Ali RajabZadeh Qatari 4
1 Ph.D. Graduate, Department of Management and Economics, Yerevan State University, Armenia.
2 Professor of Management and Economics, Department of Management and Economics, Yerevan State University, Armenia
3 Associate Professor, Department of Management Studies, Tarbiat Modares University, Tehran, Iran
4 Associate Professor of Management and Economics, Department of Management and Economics, Tarbiat Modares University, Tehran, Iran
چکیده [English]

Promoting productivity is an essential prerequisite for organizational survival in today's highly competitive and dynamic contexts.  Hence, a vital managerial task concerns the efficient use of resources that can guarantee achievement of goals and attainment of predicted outcomes. A necessary condition for improving sustainable productivity is identification and optimizing challenges and issues that are closely associated with organizational productivity. Therefore, the current exploratory, applied and mixed-method study presents a model of the main problems in improving productivity among employees in Tehran Municipality. Initially, the data obtained from structured interviews with 10 human resource management experts in the field were analyzed via Theme Analysis and Structural Equation Modeling and the effective factors were coded and categorized as a model. Further, the model was operationally tested quantitatively using the views of 384 managers and experts in the Department of Urban and Environmental Services of Tehran Municipality. To this end, the three-layer confirmatory factor analysis was undertaken using the PLS software. The results of the data analysis showed five main categories of factors effecting employee productivity including individual, managerial, organizational, cultural and technological factors. Any improvement in the productivity of human resources in this organization relies on prerequisite enhancement of status quo of these factors.

کلیدواژه‌ها [English]

  • Cultural Factors
  • Individual Factors
  • Managerial Factors
  • Organizational Factors
  • Productivity
  • Productivity Issues
  • Technological Factors

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