شناسایی و اولویت‌بندی عوامل‌حیاتی‌موفقیت در استقرار و پیاده‌سازی سیستم برنامه‌ریزی منابع سازمانی با استفاده از غربالگری فازی و تکنیک دیمتل (موردمطالعه شهرداری کلان‌شهر قم)

نوع مقاله: علمی پژوهشی

نویسندگان

1 دانشجوی دکتری ، گروه مدیریت بازرگانی، دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران.

2 استادیارگروه مدیریت بازرگانی و کسب و کار، دانشکده مدیریت و حسابداری، پردیس فارابی، دانشگاه تهران، قم، ایران.

3 استادیار گروه مدیریت سیستم دانشگاه فرهنگیان، تهران، ایران

4 کارشناسی ارشد گروه مدیریت بازرگانی و کسب و کار، دانشکده مدیریت و حسابداری، پردیس فارابی، دانشگاه تهران، قم، ایران.

10.30495/qjopm.2020.669752

چکیده

گسترش شهرها و تنوع نیازهای شهروندی، از یکسو و توسعه کاربردهای فناوری اطلاعات و ارتباطات از سوی دیگر، جایگاه استفاده از دستگاه‌های برنامه‌ریزی منابع سازمانی (ERP) را در شهرداری‌ها و سازمان های شهری پررنگ نموده است. ازاین‌رو تحقیق حاضر شامل دو قسمت شناسایی عوامل مؤثر بر استقرار سامانه ERP و اولویت‌بندی و بررسی میزان تأثیرگذاری و اثرپذیری عوامل شناسایی‌شده می‌باشد. برای شناسایی عوامل، جستجوی الکترونیکی در پایگاه‌های علمی معتبر داخلی و خارجی صورت گرفت. سپس عوامل حیاتی موفقیت در استقرار سامانه ERP شناسایی و در 24 بعد تقسیم شدند. بر اساس غربالگری فازی 11 بعد از 24 بعد تقسیم‌بندی شده مبنای مقایسات زوجی عوامل و تعیین تأثیرگذاری و اثرپذیری قرارگرفتند. این تحقیق از لحاظ هدف کاربردی و از نظر جمع‌آوری داده‌ها کتابخانه‌های-پیمایشی است و جامعه آماری آن را مدیران ارشد شهرداری قم تشکیل می‌دهند که از این ‌بین به دلیل استفاده از تکنیک دیمتل 9 نفر از خبرگان حوزه‌های برنامه‌ریزی و فناوری اطلاعات از شهرداری مرکز و سازمان فاوای شهرداری قم انتخاب شدند. برای تجزیه‌ و تحلیل داده‌ها از تکنیک دیمتل و نرم‌افزار اکسل و متلب استفاده شده است. نتایج تحقیق نشان داد اثرگذارترین عامل، فرهنگ و ویژگی‌های سازمانی (R-C=1/24) و اثرپذیرترین عامل، مدیریت تغییر (R-C=-0/88) می‌باشد. فرهنگ و ویژگی‌های سازمانی (R-C=1/24)،چشم‌انداز(R-C=0/56)، مهارت‌های کارکنان (R-C=0/53)،حمایت مدیریت عالی (R-C=0/41) و ارتباطات(R-C=0/06)،عوامل اثرگذار و پنج عامل مدیریت تغییر (R-C=-0/88)، فروشنده   (R-C=-0/67)، کنترل و ارزیابی(R-C=-0/52)، استراتژی پیاده‌سازی(R-C=-0/29)،هزینه‌ها(R-C=-0/23) و تیم اجرایی پروژه(R-C=-0/20)،عوامل اثرپذیرمی‌باشند. همچنین پرتعامل ترین عامل، حمایت مدیریت عالی (R+C=10/54) و کم تعامل‌ترین عامل، چشم‌انداز (R+C=8/37) می‌باشد.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

Identification and Prioritization of Critical Success Factors in ERP Implementation using Fuzzy Screening and DEMATEL Method (A Study of Qom Municipality)

نویسندگان [English]

  • Ali Abedini 1
  • hamidreza yazdani 2
  • Amin Hakim 3
  • Alireza Abarghouei 4
1 Ph.D. Candidate, Department of Business Administration, Faculty of Management and Economics, Tarbiat Modares University, Tehran. Iran
2 Assistant Professor, Department of Business Administration, Faculty of Management and Accounting, Farabi Campus, University of Tehran, Qom, Iran
3 Assistant Professor, Farhangian University, Tehran, Iran.
4 MSc, Department of Business Administration, Faculty of Management and Accounting, Farabi Campus, University of Tehran, Qom, Iran.
چکیده [English]

The expansion of cities along with the diversity of citizenship needs, on the one hand, and the development of information and communication technology, on the other, have highlighted the need to employ ERP systems in municipalities and urban organizations. Therefore, this applied library survey aimed to initially identify effective factors that may impact ERP Implementation and secondly prioritize and evaluate the influence and effectiveness of identified factors. To serve the identification purpose, valid domestic and international electronic data bases were search were done in the Persian and foreign scientific databases were searched to detect critical success factors in ERP Implementation that were further divided into 24 dimensions. Based on the Fuzzy Screening, 11 factors out of the 24 dimensions served as a basis for pairwise comparison of the factors and determining the impact and effectiveness. The research population was the senior managers of Qom municipality from whom 9 experts in planning and information technology were selected from the central Qom Municipality and FAVA Organization to form the research sample. The gleaned research data were analyzed via the DEMATEL method, Excel and MATLAB software. The most influential factors were found to be Culture and Organizational Features (R-C=1/24) including Vision (R-C=0/56), Staff skills (R-C=0/53), Top management support (R-C=0/41) and Communication (R-C=0/06), are influential factors and change management (R-C=-0/88), Vendor (R-C=-0/67), Control and evaluation (R-C=-0/52), Implementation strategy (R-C=-0/29), Costs (R-C=-0/23) and Project Team (R-C=-0/20). Moreover, the most influenceable factor was found to be Change Management (R-C=-0/88) including five factors of salespersons (R-C=-0/67), control and evaluation (R-C=-0/52), implementational strategy (R-C=-0/29), costs (R-C=-0/23) and project executive team (R-C=-0/20). Finally, top management support (R+C=10/54) and Vision (R+C=8/37) were found to be the most and the least interacting factors.

کلیدواژه‌ها [English]

  • ERP
  • Implementation
  • DEMATEL

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