شناسایی عوامل و مؤلفه‌های مؤثر بر نظام مدیریت عملکرد سازمان های دولتی

نوع مقاله: علمی پژوهشی

نویسنده

استادیار،گروه مدیریت (رفتار سازمانی و مدیریت منابع انسانی)، دانشکده مدیریت و حسابداری، دانشگاه هرمزگان

10.30495/qjopm.2020.579476.2276

چکیده

پژوهش حاضر درصدد است به شناسایی عوامل و مؤلفه­های مؤثر بر نظام مدیریت عملکرد سازمان­های دولتی بپردازد. پژوهش در قلمرو پارادایم اثبات­گرایی قرار گرفته و از حیث هدف، یک تحقیق کاربردی به­شمار می­رود. جامعه پژوهش مشتمل بر خبرگان دانشگاهی و نظام اداری بوده که 21 نفر از خبرگان در تحقیق مشارکت داشته­اند. در این مرحله، از تکنیک دلفی جهت شناسایی عوامل و مؤلفه­های تأثیرگذار بر مدیریت عملکرد استفاده گردید. نتایج حاصل از اجرای سه دور تکنیک دلفی نشان داد که 29 مؤلفه به عنوان عوامل مؤثر بر مدیریت عملکرد عمل می­کنند. به­طوری­که این مؤلفه­ها به­کمک تحلیل عاملی اکتشافی به پنج طبقه کلی دسته­بندی گردیده که 5/79% واریانس کل را تبیین می­نماید. در مرحله دوم، سازمان­های دولتی به عنوان جامعه آماری پژوهش در نظر گرفته شدند. حجم نمونه بر اساس جدول مورگان و کرجسی، 108 سازمان به دست آمد. در تدوین ابزار گردآوری داده­ها، اعتبار محتوایی با نظر خبرگان احصاشده و اعتبار سازه نیز با استفاده از تحلیل عاملی تأیید شد. پایایی سنجه نیز به روش آلفای کرونباخ با ضریب 846/0 محاسبه و مورد تأیید قرار گرفت. جهت تجزیه و تحلیل داده­ها از تحلیل عاملی تأییدی، شاخص­های نیکویی برازش، آزمون فرض، تحلیل واریانس و آزمون تعقیبی بونفرونی به کمک نرم­افزارهای اس.پی.اس.اس و ایموس استفاده شد. نتایج نشان داد که پنج دسته عوامل کلی        1) منابع انسانی، 2) خدمت به ارباب رجوع، 3) رهبری، 4) تحول سازمانی و 5) فرهنگ و ارزش ها بر مدیریت اثربخش عملکرد سازمان­های دولتی تأثیرگذار است.

کلیدواژه‌ها


عنوان مقاله [English]

Identification of Factors and Components Affecting Performance Management System at Governmental Organizations

نویسنده [English]

  • hossein mansoori
university of hormozgan
چکیده [English]

The present positivist applied study sought to identify the factors and components affecting the performance management system at governmental organizations at two stages. Initially, the factors and components affecting organizational performance management were identified based on views of 21 administrative system and university experts that were analyzed through the Delphi technique in three rounds. The results of Delphi analysis revealed 29 factors which were further classified via exploratory factor analysis into five major groups of factors within a questionnaire that could explains 79.5% of the total variance. The construct and content validity of the researcher-made questionnaire was then verified via factor analysis and its reliability was estimated through Cronbach's alpha, indicating a coefficient of 0.846. In the second phase, the validated questionnaire was employed to collect the research data from a sample of 108 governmental organizations selected randomly based on Morgan and Krejci Table. The gleaned research data were subsequently analyzed through SPSS and Amos software and employing confirmatory factor analysis, fitness indexes, assumptions, analysis of variance and Bonferron's post hoc test. The results indicated that five general factors impacting effective performance management of governmental organizations included human resources, customer service, leadership, organizational transformation, and culture and values, respectively.

کلیدواژه‌ها [English]

  • Delphi Technique
  • Governmental Organizations
  • human resources management
  • Performance Evaluation
  • Performance Management

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